Where do I check in?
Enter through the doors under The Magic Parlour marquee at 50 W. Randolph. Our hosts will welcome you and guide you downstairs to the parlour.
All tickets are held at will call. Bring your confirmation on your smart phone or print it out.
When should I arrive?
Please arrive at least 30 minutes prior to your show time. The house opens 1 hour prior to the start of each performance offering drinks and a small bites menu at The Magic Parlour bar. Although food is not permitted in the show room, drinks are available throughout the performance. Late seating is at the discretion of the House Manager.
Is there reserved seating?
Seating at The Magic Parlour is general admission for fewer than 60 guests. The room is arranged in a cabaret style giving everyone a wonderfully close-up experience of the magic.
Seats may be assigned by our front-of-house staff.
How long is the show?
The Magic Parlour is a 90-minute experience. There is no intermission. Guests adding The Encore Room will have an additional 25-minute show immediately following the performance.
Is there a dress code?
Cocktail attire is recommended for everyone attending this magical night! Guests in casual or torn jeans, shorts, t-shirts, tennis shoes, flip-flops, or ball caps may not be admitted.
Is there an age limit?
The Magic Parlour is a grown-up night out. There is nothing unsuitable for children in the show. However, it is designed for an adult audience. The show is open to guests age 12 and up. Guests under the age of 16 must be accompanied by an adult.
Are food and drinks included?
A complimentary drink (beer, wine, cocktail or soft drink) at the bar is included with your ticket purchase. We recommend you arrive at least 30 minutes prior to the performance to redeem your complimentary drink. Should you want additional drinks, they are available for purchase directly from our bar or through an online tab at your table. A small bites menu is also available for purchase beginning one hour before the performance, although food is not permitted in the performance space. We invite you to dine at the iconic Petterino's before or after the show!
What is your cancellation policy?
Due to the limited inventory available for this intimate experience, all ticket sales are final. There are no refunds or exchanges.
Can you accommodate my accessibility needs?
Absolutely! The Magic Parlour is fully accessible, and all floors may be accessed by elevator upon your entry into our front doors. If you or someone in your party uses a wheelchair or would like additional time to get to your seats, please let us know and we will make arrangements.
While we do not offer assisted listening devices, all seats are within 20 feet of the performance.
If you have any other questions, please email us at firstname.lastname@example.org or call 312.443.3800
Where should I park?
The Magic Parlour is conveniently located in close proximity to major highways and Lake Shore Drive, as well as major CTA rail lines and many bus routes. Guests have options for discounted parking at multiple locations around the venue. We invite you to learn more about transportation and parking resources HERE. If using Uber or Lyft, please ensure the address is 50 W Randolph or we recommend entering Petterino's as your destination.
Can I get there by train?
Yes! The Magic Parlour is conveniently located in close proximity to major highways and Lake Shore Drive, as well as major CTA rail lines and many bus routes. We invite you to learn more about transportation and parking resources HERE. If using Uber or Lyft, please ensure the address is 50 W Randolph or we recommend entering Petterino's as your destination.
Can you recommend a nearby place for dinner?
We encourage you to dine at the iconic Petterino's restaurant just upstairs from our new home.
Any other questions?
If you have any questions or concerns about your upcoming visit to The Magic Parlour, please don’t hesitate to email us at email@example.com or call 312.443.3800.