Where do I check in?
Check in at POTTER'S BURGER BAR located on the Lobby Level of The Palmer House at 17 E. Monroe St.
All tickets are held at will call. Bring your confirmation on your smart phone or print it out.
For performances beginning October 5, you will arrive at our new home at 50 West Randolph.
When should I arrive?
Please arrive at least 15 minutes prior to your show time. Late seating is at the discretion of the House Manager.
Is there reserved seating?
Seating at The Magic Parlour is general admission for fewer than 60 guests. The room is arranged in a cabaret style giving everyone a wonderfully close-up experience of the magic.
Seats may be assigned by our front-of-house staff.
How long is the show?
The Magic Parlour is a 90-minute experience. There is no intermission. Guests adding The Encore Room will have an additional 25-minute show immediately following the performance.
Is there a dress code?
Cocktail attire is recommended for everyone attending this magical night! Guests in casual or torn jeans, shorts, t-shirts, tennis shoes, flip-flops, or ball caps may not be admitted.
Is there an age limit?
The Magic Parlour is a grown-up night out. There is nothing unsuitable for children in the show. However, it is designed for an adult audience. The show is open to guests age 12 and up. Guests under the age of 16 must be accompanied by an adult.
Are food and drinks included?
Beer, wine and soft drink selections are available with your admission. Food is not permitted in the show room.
What is your cancellation policy?
Due to the limited inventory available for this intimate experience, all ticket sales are final. There are no refunds or exchanges.
Can you accommodate my accessibility needs?
Absolutely! The Palmer House is fully accessible, and all floors may be accessed by elevator, located on the south end of the hotel. If you or someone in your party uses a wheelchair or would like additional time to get to your seats, please let us know and we will make arrangements.
While we do not offer assisted listening devices, all seats are within 20 feet of the performance.
If you have any other questions, please email us at firstname.lastname@example.org or call 312.300.6803.
Where should I park?
Guests of The Magic Parlour receive special discounted parking from our parking sponsor, InterPark. Enjoy a discounted rate of $17 at the lot located at Adams and Wabash, just one block south of the hotel. Guests must pre-purchase this parking with the calendar below to take advantage of the discounted rate.
For performances beginning October 5, we invite you to learn more about parking resources HERE.
Traffic Alert: Due to construction on the Kennedy Expressway, Chicago summer festivals, including the NASCAR events, your travel time getting to The Magic Parlour at the Palmer House could take longer than usual. We encourage you to allow yourself extra time when planning your trip. For an updated list of street closures leading up to and during the NASCAR race, click here. For an ongoing list of summer festivals, visit here.
Can I get there by train?
Yes! The Palmer House is located in the heart of downtown Chicago and is less than a block from the CTA Red Line and Blue Line Monroe station.
For those joining us beginning October 5, we invite you to visit HERE for more transportation information.
Can you recommend a nearby place for dinner?
There are a number of wonderful dining options within walking distance of the Palmer House.
Miller’s Pub — Steak and chops, with plentiful offerings of classic salads, sandwiches and casual fare for all ages — 134 S Wabash, next door to the Palmer House
Vapiano — Casual family-friendly Italian fare with counter service — 44 S Wabash, across the street from the Palmer House
For those joining us beginning October 5, we encourage you to dine at the iconic Petterino's restaurant just upstairs from our new home.
Any other questions?
If you have any questions or concerns about your upcoming visit to The Magic Parlour, please don’t hesitate to email us at email@example.com or call 312.300.6803.